Refunds & Returns Policy

Welcome to www.bathtaab.com. We want you to be completely satisfied with your purchase of our body wash products. If you are not satisfied with your purchase for any reason, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

Website Name: www.bathtaab.com
Email: bathtaab@gmail.com
Address: Dhaka/Banani
Effective Date: February 1, 2023

1. Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

• Unused and Unopened: The product must be unused, unopened, and in the same condition that you received it.
• Original Packaging: The product must be in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required.

2. Timeframe for Returns

You have 30 calendar days from the date you received your item to initiate a return. If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at bathtaab@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
2. Return Authorization: Wait for a return authorization and further instructions from our customer support team.
3. Return Shipping: Ship the item to the address provided by our customer support team. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

4. Return Address

Once you receive return authorization, please send your product to the following address:

[Your Company Name]
[Return Department]
Dhaka/Banani

5. Inspection and Approval

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

6. Refunds

6.1 Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6.2 Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at bathtaab@gmail.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at bathtaab@gmail.com with details of the defect or damage. We will provide instructions on how to return the defective item and receive a replacement.

8. Non-Returnable Items

Certain items are non-returnable. These include:

• Gift cards
• Products that have been used or opened

9. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

10. Contact Information for Customer Support

If you have any questions about our Refunds and Returns Policy, please contact us:

• Email: bathtaab@gmail.com
• Address: Dhaka/Banani

11. Fair Usage Policy

We reserve the right to refuse returns for items that do not meet the conditions outlined in this policy or for abuse of our return policy. Returns that do not meet our policy may be sent back to the customer at their expense.

By making a purchase on our Website, you agree to this Refunds and Returns Policy. We appreciate your understanding and cooperation.

Thank you for shopping with www.bathtaab.com!